Troubleshooting 13 Candles: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update 13 Candles game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run 13 Candles again.
- Install Missing Multiplayer packages.
How to Fix 13 Candles Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch 13 Candles and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact Jamk Games Customer Service
If the problem still persists, contact Jamk Games customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to [email protected]
ABOUT THE GAME
13 Candles is an atmospheric horror game where you play as Sara, 13-year-old girl who wakes up in an abandoned hospital. Find your way to the light switch and wake up from your nightmare.
Candles - Candles are your only light source; try to find as many as you can to keep the darkness from consuming you...
Clues - Find clues as you go, and discover your past.
Be careful!
