The Black Pool not working

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Published by Smug Marmot Studios

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Troubleshooting The Black Pool: How to Fix Common Problems and Isuses


    The Black Pool down?   The Black Pool not working  


Common fixes:

  1. Clear the Cache of Your PC or Console
  2. Update The Black Pool game Licenses (PS Only).
  3. Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run The Black Pool again.
  4. Install Missing Multiplayer packages.

How to Fix The Black Pool Game Server Connection Problems:


  1. Reset Winsock:
    • Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
      In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
      Now, Restart your computer and Launch The Black Pool and check if the issue persists.
  2. Close all other Internet connected apps.
  3. Restart your network (modem or wi-fi).


Contact Smug Marmot Studios Customer Service

If the problem still persists, contact Smug Marmot Studios customer support. Here is how:

  1. Open email client
  2. Provide all neccessary details about the issues you're experiencing.
  3. Send your email to [email protected]

ABOUT THE GAME



JOIN OUR DISCORDHelp us build the ultimate skill-based and co-op roguelike! If you have ideas, questions, feedback, or just want to say hi, please join our our Discord server.About the GameThe Black Pool has taken you to a remote and unknown galactic system. Make your way across a number of diverse and randomized worlds to try and make it back home. Throughout your journey, you will learn to master supernatural elemental abilities. Carefully select powers from a large pool of possibilities, complimenting existing abilities and those of your friends. Strategically upgrade these abilities to maximize your potential. There are thousands of possibilities, can you become powerful enough to face what lies ahead? The Black Pool is a 3d action roguelike to be played solo or preferably with up to 3 of your friends. Each attempt to make it back home will take you through a gauntlet of different worlds. You will discover different elements, abilities, and upgrades. Striking visuals, an electrifying soundtrack, and high pace / skilled action will plunge you into each attempt to battle your way out.THE JOURNEY HOMEIn each attempt to return home, you will traverse across a random sequence of highly diverse worlds. Throughout the journey, you will unlock supernatural abilities from randomly selected sets of elements, and upgrade these selected abilities from a set of randomly offered options. This procedural sequence of worlds and offerings of abilities and upgrades yields a highly replayable roguelike sequence. Each playthrough presents a randomized set of choices that ensures that every session is completely unique. Committing to decisions and improvising an effective build is core to the game.IMPROVE WITH EACH ATTEMPTWith each attempt you will learn how enemies behave and what their weaknesses are. You will learn how each of these supernatural abilities work and synergistic ways to use abilities together. In addition, you unlock enhancements that are permanent and persist acro...

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