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Troubleshooting Dark City: How to Fix Common Problems and Isuses

Dark City: International Intrigue Collector's Edition down?

Common fixes:

Clear the Cache of Your PC or Console
Update Dark City game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Dark City again.
Install Missing Multiplayer packages.

How to Fix Dark City Game Server Connection Problems:

Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
  In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
  Now, Restart your computer and Launch Dark City and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).

Contact Big Fish Games Customer Service

If the problem still persists, contact Big Fish Games customer support. Here is how:

Open email client
Provide all neccessary details about the issues you're experiencing.
Send your email to [email protected]

ABOUT THE GAME

Friendly Fox brings you a globe-trotting new chapter in the Dark City series! When mysterious fires break out across New York City, Agatha, the preeminent detective, takes the case only to find that the destructive flames are just the beginning! With rumored sightings of the legendary Phoenix throughout the city, chaos erupting in major cities across the world, and famous magician Harry Houdini as her prime suspect, Agatha certainly has her work cut out for her. Could the master of illusion really be responsible, or is something darker behind the devastation? There's only one way to find out! Prepare yourself for a heart-pounding tale of intrigue in this sensational new Hidden-Object Puzzle Adventure game! This is a special Collector's Edition release full of exclusive extras you won’t find in the standard version. The Collector’s Edition includes: • Enjoy exclusive music, movies, wallpapers, concept art, and screen savers! • Discover who stole Maharaj's cursed jewels in the bonus chapter! • Never get lost with the comprehensive strategy guide! • Tons of collectables and morphing objects to find in each scene! • Replay your favorite HOPs and mini-games to earn achievements!