Candlehead down or not working? crashes or problems?

Have an issue with Candlehead? Report your problem

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Troubleshooting Candlehead: How to Fix Common Problems and Isuses

Common fixes:

Clear the Cache of Your PC or Console
Update Candlehead game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Candlehead again.
Install Missing Multiplayer packages.

How to Fix Candlehead Game Server Connection Problems:

Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
  In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
  Now, Restart your computer and Launch Candlehead and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).

Contact Ammonite Design Studios Ltd Customer Service

If the problem still persists, contact Ammonite Design Studios Ltd customer support. Here is how:

Open email client
Provide all neccessary details about the issues you're experiencing.
Send your email to [email protected]

ABOUT THE GAME

Enter a surreal world of candle lit horror. Who is Candlehead? Where has everybody in the village gone? How will you return home? Are you in danger? Explore a dark and eerie first person horror game where your doom flickers in the form of a candle barely visible through the dusky gloom. Solve the puzzles of the your surroundings to aid your escape and attempt to investigate what has befallen the village as well as who, or what, is chasing you. Features: • First person gameplay • Huge non-linear open world to explore • Stealth and survival elements • Item-based puzzles • Discoverable lore via environmental storytelling