Troubleshooting Portal with RTX: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update Portal with RTX game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Portal with RTX again.
- Install Missing Multiplayer packages.
How to Fix Portal with RTX Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch Portal with RTX and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact NVIDIA Customer Service
If the problem still persists, contact NVIDIA customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to
ABOUT THE GAME
Portal with RTX is a free DLC for all Portal owners developed by NVIDIA Lightspeed Studios. Experience the critically acclaimed and award-winning Portal™ reimagined with ray tracing. Every frame of gameplay is upgraded with stunning full ray tracing, new, hand-crafted hi-res physically based textures, and new, enhanced high-poly models evocative of the originals, all in stunning 4K. In Portal with RTX, full ray tracing transforms each level, enabling light to bounce and be affected by the scene’s geometry and materials. Every light is ray-traced and casts shadows, global illumination indirect lighting naturally illuminates and darkens rooms, volumetric ray-traced lighting scatters through fog and smoke, and shadows are pixel perfect. Portal with RTX is compatible with all ray-tracing capable GPUs.
