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The Lab - Escape Room problems reported in the last 24 hours
Most Common Problems
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Troubleshooting The Lab: How to Fix Common Problems and Isuses
Common fixes:
Clear the Cache of Your PC or Console
Update The Lab game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run The Lab again.
Install Missing Multiplayer packages.
How to Fix The Lab Game Server Connection Problems:
Reset Winsock:
Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator. In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard). Now, Restart your computer and Launch The Lab and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).
Contact Flat Cat Games Customer Service
If the problem still persists, contact Flat Cat Games customer support. Here is how:
Open email client
Provide all neccessary details about the issues you're experiencing.
Walk through a futuristic complex while solving puzzles and discover how you got there. What are these mysterious creatures? Why everything looks abandoned? Could you escape from The Lab?The Lab is an Escape Room where you have to make your way through intelligence and lateral thinking. You will solve a huge amount of puzzles while you discover an interesting story and move around a facility full of sci-fi equipment. Search for clues, find objects and secrets and keep a cool head, because only then you will be able to get out alive from The Lab.FeaturesDozens of puzzles that will challenge your mindLarge complex with different themed roomsA story that will keep you hookedFrom escape room lovers to escape room lovers