Nero Score - PC benchmark & performance test not working

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Published by Nero AG

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Nero Score - PC benchmark & performance test problems reported in the last 24 hours

Reported Problems



by David Skrober

Jan 31 2025

"Please check online to see if your data has been submitted, check your connection, update your version to the latest ion version, and try again"

Cant seem to get this thing to work


by Billy Connell III

Jan 29 2025

I begin test, it goes through everything like it usually does ( I have been using it for a few years now ) but at the end of the test it says "Please check online to see if your data has been submitted, check your connection, update your version to the latest ion version, and try again" and where it usually shows the score it just say evaluation.


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Troubleshooting Nero Score: How to Fix Common Problems and Isuses


    Nero Score - PC benchmark & performance test down?   Nero Score not working  


Common fixes:

  1. Clear the Cache of Your PC or Console
  2. Update Nero Score game Licenses (PS Only).
  3. Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Nero Score again.
  4. Install Missing Multiplayer packages.

How to Fix Nero Score Game Server Connection Problems:


  1. Reset Winsock:
    • Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
      In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
      Now, Restart your computer and Launch Nero Score and check if the issue persists.
  2. Close all other Internet connected apps.
  3. Restart your network (modem or wi-fi).


Contact Nero AG Customer Service

If the problem still persists, contact Nero AG customer support. Here is how:

  1. Open email client
  2. Provide all neccessary details about the issues you're experiencing.
  3. Send your email to [email protected]

ABOUT THE GAME



Nero Score  - The real-world PC benchmark Nero Score is a free tool which measures your processor’s (CPU) multi-core power and is pushing your graphics card (GPU) to it’s maximum limit with real world multimedia use cases. Nero Score is used by journalists to review hardware, hardware manufacturers to optimize their latest products, as well as computer owners to evaluate their individual system to make purchase decisions. WHAT KIND OF BENCHMARKS ARE INCLUDED IN NERO SCORE? *Now Nero Score includes Metaverse benchmark with 3D real-time rendering test on GPU.* Nero Score includes AI Tagging test and AVC Decoding and Encoding tests. AI Tagging test will generate a CPU AI benchmark and measures how many pictures per second can be processed with artificial intelligence on the given CPU. So this is not about training an model, but actually applying a trained model on data (called inference). The outcome of this test will let you compare how different CPUs score in this domain. The result can be 1:1 matched with CPU-based AI inference solution, like e.g. Nero AI Photo Tagger. The data set for this test includes 50 pictures that will be inferred 3 times each. The format and size of the pictures doesn’t matter for this test as the AI inference only needs an input of 299×299 pixels in size anyway. AVC Decoding and Encoding test will generate a CPU AVC benchmark and a GPU AVC benchmark. AVC test measures how many frames per second can be processed with system AVC decoding and encoding on the given CPU and GPU. The result can be 1:1 matched with system AVC solution, like e.g. Nero MKV Converter, Windows Movies & TV, etc. HOW IS THE SCORE CALCULATED? Nero is fully transparency on the calculation of the actual score. Each of the tests executed within Nero Score will generate a score of it’s own. For example: The CPU AI benchmark measures how many pictures are processed per second. This number is multiplied by a factor of 25 to generate...

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