Xuan-Yuan Sword down or not working? crashes or problems?

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Troubleshooting Xuan-Yuan Sword: How to Fix Common Problems and Isuses

Common fixes:

Clear the Cache of Your PC or Console
Update Xuan-Yuan Sword game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Xuan-Yuan Sword again.
Install Missing Multiplayer packages.

How to Fix Xuan-Yuan Sword Game Server Connection Problems:

Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
  In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
  Now, Restart your computer and Launch Xuan-Yuan Sword and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).

Contact SOFTSTAR ENTERTAINMENT Customer Service

If the problem still persists, contact SOFTSTAR ENTERTAINMENT customer support. Here is how:

Open email client
Provide all neccessary details about the issues you're experiencing.
Send your email to [email protected]

ABOUT THE GAME

*** This game is only available in Chinese ***《轩辕剑外传汉之云》是一款单人回合制角色扮演游戏，游戏背景设定为英雄辈出的三国乱世。本作与《轩辕剑伍一剑凌云山海情》、《轩辕剑外传云之遥》合称「轩辕剑伍系列三部曲」。《轩辕剑外传汉之云》故事发生在《轩辕剑外传云之遥》之后、《轩辕剑伍一剑凌云山海情》之前。游戏故事纪元二二○年，立国四百余年的大汉帝国，疆域陆续一分为三。中原的曹丕，宣称汉献帝刘协将天下禅让于己，国号「魏」。巴蜀的刘备，自称继承了大汉四百年正统刘氏血脉，国号「汉」。接受魏帝册封吴王的江东霸主孙权，纪元二二九年亦独立称帝，国号「吴」。自此三国鼎立，时代迈入「三国时代」。三国时代初年，大汉丞相诸葛亮在数年的休息生养、累积国力之后，毅然决定利用魏帝曹丕新丧、洛阳人心不安之机，展开北伐复兴大业。就在此时，汉军中突然出现一支来历不详、身份神秘之奇兵部队，然而此时此刻谁也没有想到，此一为重重神秘面纱所包围的奇兵部队，在不久的未来，却将左右整个大汉之命运……游戏特色：◎ 大江东去浪涛尽，千古风流人物，进入三国乱世，置身这迷人的时代！◎ 剧情高潮迭起，谜题的背面，隐藏着另一个谜题…。◎ 水墨风格3D呈现，宛如置身国画世界。◎ 炼化收怪系统，系列经典玩法，整装再现。◎ 武防锻造系统，打造独一无二的神兵利器。注意：本游戏故事及人物受启发于历史与神话传说，部分内容纯属虚构，仅供娱乐。