Troubleshooting Castle Mascot: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update Castle Mascot game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Castle Mascot again.
- Install Missing Multiplayer packages.
How to Fix Castle Mascot Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch Castle Mascot and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact JoyMoon Tech Ltd. Customer Service
If the problem still persists, contact JoyMoon Tech Ltd. customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to [email protected]
ABOUT THE GAME
DId you ever dream to have a castle?Let's stand a castle on your computer's desktop!It has a weather system that will be the SAME from your city. Sunny, cloudy, rainy, snowy... The weather will update every hour.And the time of the castle is synchronize from real time of yours!Fireworks every hour during night time!A team of cavalry runs out from the castle every half hours. Where will they go?Melodious sound from bell tower every hour... And more features to be discovered! Have fun!
