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Sparkling Memories problems reported in the last 24 hours
Most Common Problems
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Troubleshooting Sparkling Memories: How to Fix Common Problems and Isuses
Common fixes:
Clear the Cache of Your PC or Console
Update Sparkling Memories game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Sparkling Memories again.
Install Missing Multiplayer packages.
How to Fix Sparkling Memories Game Server Connection Problems:
Reset Winsock:
Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator. In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard). Now, Restart your computer and Launch Sparkling Memories and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).
Contact 柿树文化 Customer Service
If the problem still persists, contact 柿树文化 customer support. Here is how:
Open email client
Provide all neccessary details about the issues you're experiencing.
