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Troubleshooting Nanoscape: How to Fix Common Problems and Isuses

Common fixes:

Clear the Cache of Your PC or Console
Update Nanoscape game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Nanoscape again.
Install Missing Multiplayer packages.

How to Fix Nanoscape Game Server Connection Problems:

Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
  In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
  Now, Restart your computer and Launch Nanoscape and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).

Contact 3D Visualisation Aesthetics Lab Customer Service

If the problem still persists, contact 3D Visualisation Aesthetics Lab customer support. Here is how:

Open email client
Provide all neccessary details about the issues you're experiencing.
Send your email to [email protected]

ABOUT THE GAME

Nanoscape takes users on a journey to the microscopic world. Explore the surface and interior of a cancer cell, exploring and learning about cellular anatomy and processes in a fantastically detailed simulation, based on the latest scientific research! See also our Nanoscape VR app to explore this world in Virtual Reality!https://store.steampowered.com/app/1634740/Nanoscape_VR/This is a collaborative project developed by the 3d Visualisation Aesthetics Lab (3DVAL) at the University of New South Wales (UNSW) Art and Design, funded by the Australian Research Council (ARC) Centre of Excellence in Bio-Nano Science and Technology (CBNS).