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Troubleshooting Island of the Ancients: How to Fix Common Problems and Isuses

Common fixes:

Clear the Cache of Your PC or Console
Update Island of the Ancients game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Island of the Ancients again.
Install Missing Multiplayer packages.

How to Fix Island of the Ancients Game Server Connection Problems:

Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
  In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
  Now, Restart your computer and Launch Island of the Ancients and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).

Contact Insight Gaming Studios, LLC Customer Service

If the problem still persists, contact Insight Gaming Studios, LLC customer support. Here is how:

Open email client
Provide all neccessary details about the issues you're experiencing.
Send your email to [email protected]

ABOUT THE GAME

A Child's destiny turns a family vacation into a treacherous adventure of a lifetime. Fight for your life against terrifying creatures as you unravel the mystery of an ancient island where things are not as they seem. Discover locations and creatures hidden for centuries. Collect powerful new weapons and enlist the help of companions from unexpected places along the way. Your family's survival is at stake.Toggle between third-person and first-person views.Configure your family group however you like with multiple choices for each. 25 unique levels with over 60 unique enemy types. Over 20 different guns to master.Features full day/night cycle and dynamic weather systems. DLSS Supported.