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SugarWinds: Prologue problems reported in the last 24 hours
Most Common Problems
Have an issue with SugarWinds? Report your problem
Troubleshooting SugarWinds: How to Fix Common Problems and Isuses
Common fixes:
Clear the Cache of Your PC or Console
Update SugarWinds game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run SugarWinds again.
Install Missing Multiplayer packages.
How to Fix SugarWinds Game Server Connection Problems:
Reset Winsock:
Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator. In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard). Now, Restart your computer and Launch SugarWinds and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).
Contact Aatlantis Code Customer Service
If the problem still persists, contact Aatlantis Code customer support. Here is how:
Open email client
Provide all neccessary details about the issues you're experiencing.
The Prologue version features the same as the full version with some limitations:1. Game can't be saved.2. Limited amount of buildings in a city.3. Limited amount of vessels to trade worldwide.4. Shorter story.Enjoy it!Peace and Love.SugarWindsThe World Trade City BuilderAatlantis Code
