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Troubleshooting Through The Unknown: How to Fix Common Problems and Isuses

Common fixes:

Clear the Cache of Your PC or Console
Update Through The Unknown game Licenses (PS Only).
Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Through The Unknown again.
Install Missing Multiplayer packages.

How to Fix Through The Unknown Game Server Connection Problems:

Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
  In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
  Now, Restart your computer and Launch Through The Unknown and check if the issue persists.
Close all other Internet connected apps.
Restart your network (modem or wi-fi).

Contact Cozy Cloud Productions Customer Service

If the problem still persists, contact Cozy Cloud Productions customer support. Here is how:

Open email client
Provide all neccessary details about the issues you're experiencing.
Send your email to [email protected]

ABOUT THE GAME

Through The Unknown is a 3D platformer where you try to survive deadly environments as a little jelly cube. Play through a courageous story mode and unlock new features for the level editor, where you can create your own courses to play.FeaturesHelp Jay accomplish his dream of getting eaten in a narrated Story Mode filled with dangerous obstacles.Collect golden sugar to unlock new features in the game’s Creator Mode.Build your own courses in Creator Mode and challenge your friends to make it through.