Troubleshooting KANNA: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update KANNA game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run KANNA again.
- Install Missing Multiplayer packages.
How to Fix KANNA Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch KANNA and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact Hillside Studio Customer Service
If the problem still persists, contact Hillside Studio customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to [email protected]
ABOUT THE GAME
Join us in a magical new world! Decide what role you will play in the massive living, breathing world of Kanna where the island and its diverse inhabitants will both challenge and assist you along your journey. Travel alone or with a variety of companions, and use materials hunted and harvested to cook magical dishes to bring on your next, bigger adventure!
