Florence not working

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Published by Annapurna Interactive

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Troubleshooting Florence: How to Fix Common Problems and Isuses


    Florence down?   Florence not working  


Common fixes:

  1. Clear the Cache of Your PC or Console
  2. Update Florence game Licenses (PS Only).
  3. Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run Florence again.
  4. Install Missing Multiplayer packages.

How to Fix Florence Game Server Connection Problems:


  1. Reset Winsock:
    • Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
      In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
      Now, Restart your computer and Launch Florence and check if the issue persists.
  2. Close all other Internet connected apps.
  3. Restart your network (modem or wi-fi).


Contact Annapurna Interactive Customer Service

If the problem still persists, contact Annapurna Interactive customer support. Here is how:

  1. Open email client
  2. Provide all neccessary details about the issues you're experiencing.
  3. Send your email to [email protected]

ABOUT THE GAME



Florence is a heartfelt experience that lasts around 30 minutes. It's short, but deeply meaningful. At 25, Florence Yeoh feels a little stuck. Her life is an endless routine of work, sleep, and spending too much time on social media. Then one day, she meets a cello player named Krish who changes everything about how she sees the world. Experience every beat of Florence and Krish’s relationship through a series of bespoke gameplay vignettes – from flirting to fighting, from helping each other grow to growing apart. Drawing inspiration from ‘slice of life’ graphic novels and webcomics, Florence is intimate, raw and personal. Original soundtrack included.

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