Troubleshooting GUIDE: How to Fix Common Problems and Isuses
Common fixes:
- Clear the Cache of Your PC or Console
- Update GUIDE game Licenses (PS Only).
- Power cycling your console (PlayStation 4 & Xbox One): Turn off your console » unplug power-cable for 1min. » Plug power-cable back » restart console » Run GUIDE again.
- Install Missing Multiplayer packages.
How to Fix GUIDE Game Server Connection Problems:
- Reset Winsock:
- Press » Search bar » and type CMD. Now, Right-click Command Prompt when it comes up as a result and select Run as administrator.
In Command Prompt, type 'netsh winsock reset' and hit Enter (on your keyboard).
Now, Restart your computer and Launch GUIDE and check if the issue persists.
- Close all other Internet connected apps.
- Restart your network (modem or wi-fi).
Contact Reframe Games Inc. Customer Service
If the problem still persists, contact Reframe Games Inc. customer support. Here is how:
- Open email client
- Provide all neccessary details about the issues you're experiencing.
- Send your email to [email protected]
ABOUT THE GAME
GUIDE is a 2D puzzle platformer game for children and youth that seeks to promote awareness and understanding of anxiety. Gameplay consists of helping Fia, a baby phoenix chick, escape a dark forest after she is knocked out of her nest by a ferocious storm. Players encourage Fia and her inner voice to challenge the shadows that plague them, fighting their fears and learning to cope with their anxieties in a compassionate way.
FEATURES:
– Glide, burn, and jump your way through five beautiful environments as you help Fia face enemies.
– Built to compliment classroom, home, and therapy discussions about positive coping skills and cognitive behavioural therapy.
– Designed by a multidisciplinary team with interests in psychology, education, and games for learning.
– Collect in-game sensory objects and reflect on what helps Fia to relax.
